Lenovo's Reputation by TBR

Lenovo announced they were acknowledged as the No. 1 PC producer in the study that was spread out by Technology Business Review (TBR).

Results of the featuring study of 1Q2008 Notebook IT Buying Behavior and Customer Satisfaction Study showed that Lenovo on the whole was the producer PC notebook foremost. The study involved the company's more than 600 medium and large customers in the USA and Canada.

The TBR acknowledgment of Lenovo was based on the improvement in the service and the support. In the I Quarter 2008, Lenovo surpassed the competitors in the support through the telephone, the availability of spare parts and improvement time as well as repair that was significant in sending time.

“Our goals were to produce PC-PC with the best plan in the world and this most were reached by giving the customer's service and the best support, said Chris Askew, senior Vice President Lenovo Worldwide Services.

Lenovo also continued to maintain leadership in the design of the product ThinkPad notebook, the consistent strength the company in six from eight periods of the report on the TBR survey. The customers delivered to TBR that reliability/the availability hardware, the design of the product and the service were the main reason for choosing Lenovo as vendor PC they.

“The value offer from Lenovo related was tight to their reputation in making the innovative design that focussed in the construction that durable,” said Chris Foster, the Director of Technology Business Review’s Computer and Software Quarterly Divisions TBR.

Several newest products, for example notebook ThinkPad X300 featured the Lenovo emphasis in the design of the product that created the standard in the industry for the innovation. Launched in February 2008, notebook ThinkPad X300 was notebook with the complete function that was most thin and lightest in his class.

Moreover, notebook Lenovo ThinkPad was equipped with ThinkVantage Technologies, a set of technology hardware-software unique that helped the customer in all the matters, starting from when accessing the network connection to the security and restoration of the data. The combination of all this Lenovo technology helped the customer to unload the PC ownership cost and to maximize their investment

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